Last updated: 13 October 2026
1. Our Commitment to Quality
At Mia Studio, we want our customers to receive products that meet the descriptions and quality standards advertised on our website.
Please check your order when it arrives. If an item is damaged, defective, incorrect or materially different from its description, contact us so we can assist.
2. Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us as soon as reasonably possible.
Please provide your order number, explain the issue and, where possible, include photographs of the item.
We will assess the issue and arrange an appropriate remedy in accordance with applicable South African consumer protection law. Depending on the circumstances and your legal rights, this may include a repair, replacement or refund.
We will provide instructions for returning the item where necessary.
3. Items That Do Not Meet the Advertised Standard
If a product is materially different from its description, does not match the advertised specifications or has a qualifying quality defect, please contact us.
We will review the matter and resolve it in accordance with applicable law. Customers’ statutory rights are not limited by this policy.
4. Change-of-Mind Returns
Mia Studio does not offer voluntary change-of-mind returns simply because a customer no longer wants an item, dislikes the colour or changes their mind about a purchase.
However, this does not exclude any cancellation or return rights that apply under South African law, including any applicable statutory cooling-off rights for online purchases.
5. How to Request Assistance
To report a problem with an order:
- Visit the Contact page on our website.
- Include your order number and identify the product concerned.
- Explain the issue and attach photographs if helpful.
- Wait for our return instructions before sending an item back.
Please do not send products to an address without first receiving instructions from Mia Studio.
6. Return Shipping Costs
Where an item is defective, incorrect or otherwise qualifies for a remedy under applicable law, return shipping costs will be handled in accordance with the relevant legal requirements.
For any return or cancellation that is permitted by law, we will explain the applicable process and costs.
7. Refunds and Replacements
Approved refunds, replacements or other remedies will be handled in accordance with applicable law.
Where a refund is due, we will explain the process. The time taken for funds to reflect may depend on the payment provider or bank.
8. Contact Us
For assistance with a damaged, defective or incorrect order, please visit the Contact page on the Mia Studio website and include your order number.
We are committed to handling customer concerns fairly and in accordance with applicable South African law.